Following a bug, Orange customers have been forced to subscribe to the SVoD Netflix platform. The French operator assured that the impacted customers would be reimbursed.
Paying for an unsubscribed offer is a particularly unpleasant experience. This is unfortunately what happened to a number of fixed users of Orange. As revealed by Le Canard Enchaîné, quoted by Univers Freebox, several customers were forcibly subscribed to Netflix, following an error on the part of the operator.
The weekly reports that a large number of Orange users discovered that they had been charged € 13.90 as part of a monthly subscription to Netflix. Some of them did not even have televisions and already subscribed to the SVoD platform on their computer or smartphone.
The facts described go back a few months. The Chained Duck explains that to obtain reimbursement, customers have had to insist on Orange customer service by multiplying calls and registered mail.
Fortunately, Orange has acknowledged its wrongs by pleading "computer malfunction". In other words, it was a bug between the ISP and Netflix servers that spawned subscriptions to the channel.
Orange is on the move
"Upon learning of this problem, Orange has mobilized to identify affected customers and contacted them to make the necessary refunds," said the incumbent. So, if you have been affected by this concern, do not hesitate to claim compensation.
No doubt everyone prefers when Orange improves its mobile plans without increasing the bill of its subscribers.
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