Problems on the Play Store, here are the solutions to solve them


The causes of errors of the Google Play Store can be various and varied: bugs inopportune, problems relating to the downloading of an update of the soft, disturbances related to an unstable third application … A set of problems that you will be able to correct with our guide.

The tutorials were made with a Nokia 8 Sirocco under Android One. The method may vary slightly depending on the interfaces, but remains largely the same.
Check the status of your Internet connection
If you can not fully access the Google Play Store or install applications, it may come from your internet connection. Internet access is essential to use the services of the Play Store.
So make sure you have the Wi-Fi logo (3 quarters of a circle above a dot, or a quarter disc) or mobile data (2 vertical arrows, 4G, 3G or H +) on the bar at the top of the screen. To activate either, go to the Network section of Device Settings, or from the drop-down menu at the top of the screen.

Erase data from your Google Play store app
In most cases, this will help you solve most of the problems with the Google Play Store. Indeed, if the cache makes it possible to keep certain data efficiently so as to optimize, among other things, the speed of navigation within the user interface, it can occasion occasionally malfunctions in the system.
Thus, to purge this storage space, simply go to the Settings menu and then Manage applications. Go to the Google Play Store app then Storage and click Empty Cache after scrolling down the screen.

If this first operation is unsuccessful, choose Clear Data, which is in the same submenu. You now have a brand new version of the Google Play Store.
Download the latest version of Google Play Store
It may be wise to check the status of your software, whether it is up to date (or not). Keep in mind that updates to the Google Play Store are usually automatic, but can occasionally take a long time to get started. A manual check can thus overcome this delay.
To make sure you have an up-to-date version of the Google Play Store, uninstall the app updates from the three points at the top right of the app manager page. The update should be done automatically in stride. If this is not the case, you can find the latest version on our dedicated page.

Clear the Google Play Services cache
Truly linked to the operation of the Google Play Store, this application can also be emptied of its cache. This manipulation can thus allow you to solve certain detected anomalies.
As for the Play Store, it is done from the settings of the application in Settings and then Application Management.

Be aware that unlike the Google Play Store, uninstalling updates is not allowed on Google Play Services.
Delete and then reconnect your Google Play account
This manipulation suggests that you delete your Google Account (from your smartphone only) to disable it. After entering the Settings menu, then Users and Accounts, select the Google Account you have set, and delete it. You can then reconnect it by doing the opposite step.

Check the status of your VPN
If you do not know what a VPN is or just never use this kind of tool, you can skip this step.
When you activate a VPN, malfunctions of the Google Play Store may appear. You can disable this tool in Settings, Network and VPN
                  
Restart your smartphone
If none of the previously mentioned solutions has solved your problem, it could come from your smartphone. Restarting it is likely to correct a possible bug by stopping all the parasitic processes in progress.
Hold down the Power button on your device until you are prompted to reboot the system.
                  
Update your operating system
Play Store issues can also come from your outdated operating system. Anyway, even if the version of Android is not in question, it is always better to be on the page.
To update, go to Settings, then System and then System Update. If your system is listed as current, check with Check for Updates anyway. If, instead, an update is offered, install it.

Reset your smartphone to the factory settings
To begin, you should know that by doing this manipulation, you will first have to copy your personal data to a storage space that you have chosen (computer, cloud, external hard drive …). Resetting your smartphone is a last resort, the equivalent of a last chance since everything will be erased.
As all your data will be deleted, take precautions in advance to avoid losing valuable files.
After going to the Settings menu, select System and then Reset Options and then Clear All Data (Restore Factory Settings). Just click Reset Phone and confirm with Clear All.

Find an alternative
If none of the above solutions has been successful in solving your problem and you do not have any error code below, please note that you are not missing an application. There are alternatives to the Google Play Store to find apps:
Read on FrAndroid: The best alternatives to the Google Play Store: download applications without going through Google

The main error codes of the Google Play Store
We also propose to solve by step the error that you encounter on the Play Store according to the code indicated by the online store.
DF-BPA-09 error
Open the "Settings" app on your smartphone
Go to the "Applications" menu and then view them all
Select the Google Play Services app and tap "Storage"
Press "clear the cache"
If it does not work, press "Clear Storage"
error 110
Open the "Settings" app on your smartphone
Go to the "Applications" menu and then view them all
Select the Google Play Services app and tap "Storage"
Press "clear the cache"
If it does not work, press "Clear Storage"
error 495
Open the "Settings" app on your smartphone
Go to the "Applications" menu and then view them all
Select the Google Play Services app and tap "Storage"
Press "clear the cache"
If it does not work, press "Clear Storage"
error 505
Make sure your device has the most up-to-date version of Android possible
Open the "Settings" app on your smartphone
Go to the "Applications" menu and then view them all
Select the Google Play Services app and tap "Storage"
Press "clear the cache"
If it does not work, press "Clear Storage"
error 506
Open the "Settings" app on your smartphone
Go to the "Applications" menu and then view them all
Select the Google Play Services app and tap "Storage"
Press "clear the cache"
If it does not work, press "Clear Storage"
error 910
Open the "Settings" app on your smartphone
Go to the "Applications" menu and then view them all
Select the Google Play Services app and tap "Storage"
Press "clear the cache"
If it does not work, press "Clear Storage"
If the problem is not resolved, disable your microSD card:
Open the "Settings" app on your smartphone
Go to the "Storage" menu
Tap on "Unmount SD card" option
error 919
You need to free up storage space
Open the list of apps installed on your smartphone
Uninstall the ones that no longer serve you
Open the "Settings" app on your smartphone
Go to the "Storage" menu
Tap "Free Space"
Uncheck the files you want to keep
Tap "Free x Go"
error 920
Open the "Settings" app on your smartphone
Go to the "Applications" menu and then view them all
Select the Google Play Store app, then tap "Storage"
Press "clear the cache"
If it does not work, press "Clear Storage"
error 924
Open the "Settings" app on your smartphone
Go to the "Applications" menu and then view them all
Select the Google Play Store app, then press the menu button at the top right
Tap "Uninstall updates"
error 944
Google's servers have connection problems
Just wait
error 963
Open the "Settings" app on your smartphone
Go to the "Applications" menu and then view them all
Select the Google Play Services app and tap "Storage"
Press "clear the cache"
If it does not work, press "Clear Storage"
If the problem is not resolved, disable your microSD card:
Open the "Settings" app on your smartphone
Go to the "Storage" menu
Tap on "Unmount SD card" option
If all of these tips have been useful to you, or if you wish to contribute your stone to the building by adding precisions or feedback, do not hesitate to leave us a comment.
    
    
        
    
    

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